We value your feedback and are committed to resolving your concerns promptly. Our grievance redressal mechanism ensures fair and timely resolution of all complaints.
Our commitment to customer satisfaction
At Reliance Finance, we are committed to providing excellent customer service and ensuring that all customer grievances are addressed in a timely, fair, and transparent manner. We have established a robust grievance redressal mechanism to handle customer complaints effectively.
We acknowledge and respond to all grievances within 7 working days.
All grievances are handled impartially and without any bias.
Each complaint is investigated thoroughly to understand the root cause.
We use grievance data to continuously improve our services.
Our customer care team is the first point of contact for all grievances.
If not resolved at first level, the grievance escalates to our Grievance Officer.
For complex issues, the grievance is reviewed by our Management Committee.
If still not resolved, you can approach the RBI Banking Ombudsman.
Fill out the grievance form below or contact us through any of the available channels.
You will receive an acknowledgment with a unique grievance reference number within 24 hours.
Our team will investigate your grievance thoroughly and may contact you for additional information.
We will provide a resolution within the stipulated timeframe along with action taken.
Submit your complaint and we'll address it promptly
Reach out to us through any of these channels
Phone: +91 9709822626
WhatsApp: +91 98765 43210
Available: Mon-Sat, 9AM-7PM
Sunday: 10AM-4PM
Customer Care: support@relanacefinance.com
Grievance Officer: grievance@relanacefinance.com
Management: management@relanacefinance.com
Response Time: Within 24 hours
Address: Bandra Kula Complex Mumbai -400009
Working Hours: Mon-Sat, 9AM-7PM
Appointment: Available on request
Meeting: By prior appointment
Live Chat: Available on website
Chat Hours: Mon-Sat, 9AM-7PM
Response: Immediate to 5 minutes
Language: English, Hindi
Our performance in handling grievances
Please note these important points
Grievances should be filed within 30 days from the date of the incident or issue.
Please provide complete and accurate information to help us resolve your grievance faster.
We may need additional information or documents during the investigation process.
Standard grievances are resolved within 7-15 working days, complex issues may take longer.